Haven’s safety first approach

We have updated our daily processes to support COVID-19 precautions. Continue reading to learn more.

This page was last updated Januray 26 2022

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Safety Procedures

Face Masks

Client Forms

Temperature Screening

Additional Sanitization

Come Alone

Hand Washing

Hand Sanitizer

Card Payment

Simplifying Client Experiences

Your safety and satisfaction are our utmost goal. Please review the follow steps to our new client experience.

Book your appointment online.
Complete your 2021 Haven Form (Required – All New and Existing Clients) in your email.
- This is an updated form required by every client the first time they visit Haven.
- If this is a subsequent visit, you will not have a form to fill.
- It is located at the top of the this email.
On the day of your appointment
- Arrive for your appointment no more than 5 minutes before and text “I’m here” to Angel, our Front Desk Bot, at 647-492-7817.
- Remain visible in the windows. Do not enter the salon as there is a maximum of 8 people at any time.
Enjoy your Haven experience.

Please consider giving the gift of a Haven Salon experience to family and friends.

Changes to Bookings
Our appointment bookings are open according to staff availability. Please book your appointment online. Direct messages may get missed and priority will be to all online bookings. Phone calls will not be answered during this time and requests for call backs may occur after store hours or on the weekend.

Extensions to stay-at-home orders by the Government of Ontario and Toronto Public Health will be adhered to completely. We will automatically cancel all bookings during any closure periods. Please rebook your appointment for the next available open timeslot.

Scheduling Your Next Appointment
- Walk in appointments will not be permitted.
- All bookings must be made in advance through our website.
- Group bookings will not be available – please inquire for specialty household bookings.
Before Coming to the Salon
- All clients are required to complete the 2021 Haven Form (Required – All New and Existing Clients). This form will be sent to you at the time of booking and must be completed before entering the salon.
Salon Experience
- On the day of your appointment, complete a Government of Ontario Customer Screening and show it on your device. Please do not email your results.
- Please arrive no more than 5 minutes before your appointment; there is no waiting area inside the salon – wait outside the salon in a visible location.
- Clients will be required to have a contact free temperature check and must wash hands or use hand sanitizer thoroughly upon arrival.
- Personal face masks must be worn throughout the service; please bring your own mask. Reusable cloth face coverings are available for purchase on site.
- Retail merchandise will be handled by our staff only – just let us know what you need to restock up on.
Suspended Activities
- Complimentary beverage service.
- Facial grooming services.
Other Things to Note
- Additional guests will not be permitted in the salon due to social distancing requirements – including children for their safety.
- Clients are asked to only bring essential items with you – phone and method of payment.
- While we will continue to accept cash payment, we highly recommend credit or debit card transaction or a contactless payment such as mobile phone or card tap when possible.

Staff Procedures
Staff Health and Safety Practices

The following processes will be in place for our staff to protect our clients and other staff members.

Before Coming to Work
- Staff are required to take a COVID-19 worker and employee screening before coming to work
- Any staff member not feeling well, exhibiting any flu-like symptoms will not be permitted to come to the salon
- Any staff that falls ill while at work will be asked to go home
- If COVID-19 testing is widely available, sick staff will be required to go for testing immediately
- Clients will immediately be notified that their appointments will be rescheduled
- Financial compensation will not be provided for rescheduled or canceled appointments
During Appointments
- All staff will be required to wear facial coverings (either surgical masks or reusable cloth coverings)
- Gloves may be worn at each staff member’s discretion but are not required – studies show that frequent hand washing or alcohol based sanitizers are more effective
Between Appointments
- All tools and equipment will be thoroughly sanitized between clients
- All common-touch areas of the the workstation will be sanitized
- Clean capes and towels will be used for each client – they will be single use and washed daily

Choose Your Stylist!

Calendar availability is up to date and accurate per staff. Make sure you book with your preferred stylist or allow the system to get you your preferred date and time with any of our stylists!

HOW TO BOOK A HAIRCUT

Service Order is Important!

Color Haircut Finishing Service

Booking in the wrong order may lead to cancelled appointments as the schedule may not accommodate the correct order.

HOW TO BOOK A COLOR

Please Read Before Proceeding

By proceeding with booking an appointment you acknowledge the risks and the efforts being made above to protect our clients and staff. Once you have made a booking for a future appointment, you will be required to fill in a form before attending your appointment. The form will be at the bottom of the appointment confirmation email.

You may not enter the salon without a completed Haven client form.
2021 Haven Form (Required – All New and Existing Clients) – In your confirmation email.

To ensure we can effectively provide contact tracing abilities, please create a new profile for every client. Sharing your account for booking other guests will result in cancelled appointments; this includes dependents. Learn more about online bookings.

Dates that do not show up are already full. Please continue to the next available date.

Effective September 17, 2021, Haven Salon will resume enforcement of our cancellation and no show policy. If you are booking an appointment on or after this date, please ensure to cancel any appointments you cannot make at least 24 hours in advance.

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